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BetHard Casino Terms and Conditions

Play at BetHard Casino with a huge welcome bonus and many regular promotions which will transform your gambling journey into a real adventure. What really makes BetHard one of the best casino sites in the UK, however, is the wide range of betting opportunities. Examples include sports betting, virtual sports and live casino while in our complete BetHard Casino review, you can find plenty of other details and tips. Before giving this casino a go, we highly recommend you to read its full terms and conditions and the bonus policy. You can find them in one place, right here!

Bethard Casino General T&Cs

  1. Who we are

1.1. We are BETHARD GROUP LIMITED, a company incorporated in Malta and registered under company number C 69565 with its registered address at 6 Paceville Avenue, St. Julians STJ3109, Malta. All references to “Bethard“, “we“, “our” and “us” are references to Bethard Group Limited.

1.2 Bethard is the owner and operator of the domain www.bethard.com (the Site).

1.3 Bethard is licensed and regulated by the UK Gambling Commission (UKGC) with licence number 000-049386-R-327558-004.

2. These Terms

2.1 These terms of use (together with the documents referred to in paragraph 3.1 below) (together the Terms) govern your relationship with us when you use the Site and/or any of the features, games, sportsbook and/or other services provided via the Site. The Site and all the features, games, sportsbook and other services provided via the Site are collectively referred to in these Terms as the Service.

2.2 Please refer carefully to these Terms before you start to use any part of the Service. We recommend that you print a copy of these Terms for future reference. By accessing or using any part of the Service, you will be deemed to have understood and accepted these Terms, which form a binding agreement between you and us.

2.3 We may provide translated language versions of these Terms for certain territories. In the event of an inconsistency or conflict between the English language version of these Terms and a translated language version of the Terms, the English language version shall prevail.

3. Other Applicable Terms

3.1 These Terms refer to and incorporate the following additional terms and conditions, which also apply to your use of the Service:

3.1.1 our privacy policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us;

3.1.2 the Sportsbook Terms & Conditions, which set out the terms for live betting and the sportsbook.

4. Changes to these Terms

4.1 We reserve the right to change these Terms at any time. Any such changes will be notified to you in advance or upon your next login to the Service and you must confirm your acceptance before you will be allowed to play.

4.2 These Terms were last updated on the 10th April 2019.

5. Player Account

Registration

5.1 In order to participate in any game or to place any bet or conduct any other gambling transaction on the Site you will need to register with us and open a player account (an Account).

5.2 In order to register and open an Account you will be asked to provide us with accurate, current and complete personal information, which may include your name, date of birth, contact details (including an address, telephone number and email address), and any other identification that we may ask for, such as copy utility bills and/or photo identification (together the Registration Data). You agree to maintain and promptly update the Registration Data to keep it accurate, current and complete. You should immediately notify us of any change to your Registration Data via the email address you use to register your Account. If you provide any information that is inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is inaccurate, not current or incomplete, we may in our sole discretion deny you access to areas of the Service requiring registration, or suspend or terminate your Account, pending further investigation.

5.3 All applicants wishing to register an Account with us must be over 18 years of age and of legal capacity to register with Bethard and open an Account. We reserve the right to ask for proof of age and identification from any player and to suspend their Account unless and until satisfactory documentation is provided in accordance with paragraph 8 below.

Account Password and Security

5.4 When registering for an Account, you will be asked to choose a username and password to be used in conjunction with your Account. You may not use a username that we deem offensive or inappropriate.

5.5 You are responsible for maintaining the confidentiality of the username and password associated with your Account. You are responsible for all uses of your Account where your username and password have been entered correctly (whether authorised or unauthorised). You are also responsible for the security of any device(s) used to access your Account and any other activities taking place on or via your Account.

5.6 You agree:

5.6.1 to keep your username and password confidential and not share them with anyone else (and you acknowledge that your Account cannot be co-owned with anyone else);

5.6.2 to immediately notify us of any unauthorised use of your username and password or Account or any other breach of security relating to your Account; and

5.6.3 to use only your own username and password to access the Service.

5.7 You acknowledge and agree that we are authorised to act on instructions received through the use of your username and password.

5.8 You must not allow third parties access to or use of your Account. We will not be responsible for any losses you incur as a result of allowing a third party to access your Account. If any winnings should derive from third party access to your Account they will be confiscated and your Account permanently closed.

5.9 We cannot and will not be liable for any loss or damage arising from your failure to comply with this paragraph 5.

Security Rules

5.10 Telephone communications between the players and Bethard are recorded for security and training purposes and/or compliance with accounting and finance regulations.

5.11 All electronic communications between the player and Bethard are kept on record for compliance with accounting and finance regulations.

6. Account Rules

6.1 You may not participate in a game or place any bet or conduct any other gambling transaction via the Site unless you are registered to the Site and hold an Account with sufficient funds in it. By completing the registration process, you represent and warrant that:

6.1.1 you are over eighteen (18) years of age;

6.1.2 you are not a resident of any of the countries listed in paragraph 6.2 below or any other jurisdiction in which internet gambling is wholly or partially restricted. It is your responsibility to verify that you are permitted to bet with us according to the jurisdiction of your domicile or habitual residence and/or in which you are located and you agree that you will not bet with us while you are located in a jurisdiction which prohibits you from betting with us. These countries will be determined by Bethard from time to time;

6.1.3 you are fully able and competent and of legal capacity to enter into these Terms and use the Service;

6.1.4 you are registering on your own behalf and are not registering on another’s behalf;

6.1.5 you understand and accept the risk that, by using the Service, you may win but may also lose money; and you accept that you are fully responsible for any such loss. You accept that any amounts lost by you under any bet/wager will not be recoverable from us under any circumstances;

6.1.6 you are not depositing money originating from criminal and/or other unauthorised activities;

6.1.7 you are not depositing money through payment method which you are not authorised to use and/or utilising a payment method in a jurisdiction in which betting and gaming are prohibited; and

6.1.8 you have not had an Account closed by us under paragraph 7 below, or at your request under paragraph 11 below;

6.1.9 you are using our services for legitimate wagering purposes only. In particular, you undertake:

6.1.9.a Not to engage in any activity which has the purpose or effect of causing damage to or in any way hindering our business operations or generating or increasing a liability on us, including without limitation any tax, levy or duty collecting authority;

6.1.9.b Not to bet on, or manipulate any individual market in a manner which we believe has the purpose or effect of adversely affecting the integrity of the market;

6.1.9.c Not to transmit information that assists in the placing of bets or wagers on any sporting event or contest from any territory where it is illegal to do so; and/or

6.1.9.d Not to procure or otherwise arrange, whether directly or indirectly, for a third party to transmit information that assists in the placing of bets or wagers on any sporting event or contest from any territory where it is illegal to do so.

6.2 Restricted Territories: Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cote D’Ivoire, Cuba, Cyprus, Democratic Republic of Congo, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Helena, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe.

6.3 If we discover or reasonably believe that you have opened, maintained, used and/or operated an Account in breach of paragraph 6.1 above, in addition to any other rights that we may have, we reserve the right to suspend or terminate any or all of your Accounts and to terminate, withhold or revoke any ongoing games or pending bets and any winnings otherwise due to you.

6.4 6.4 Where Bethard discovers that you have opened or have attempted to open more than one account for whatever reason, Bethard reserves the right to block or close any or all of your accounts at its sole discretion. Furthermore, if you attempt to open an additional account after your original account has been closed, any funds held in your additional account/s will be forfeited immediately, and no winnings will be paid out under any circumstances.

6.5 In the event that a customer breaches any of the rules listed under Clause 6, or any other terms forming part of Bethard’s Terms & Conditions, Bethard reserves the right, at its sole discretion, to:

6.5.1 decline to open an Account and/or to close an existing Account and/or

6.5.2 decline to accept deposits.

Inactive / Dormant Accounts

6.6 If you do not make any transactions via your Account for a successive period of thirty calendar months, we will attempt to notify you via email of any remaining funds held in the Account.

6.7 Your account will be classed ‘inactive’ if no activity (including logging in/out) occurs after six (6) successive months. A player will be notified that his/her account is due to become inactive no less than thirty (30) days before it is due to become inactive. After twelve (12) months of no activity, the account will be classed as ‘dormant’, and the player will again be contacted. The player will be reminded of any consequences thereof, and will further be provided with the option to withdraw the funds on the account.

6.8 In order to pay out funds held in a dormant or inactive we will require a full verification of your identification, home address, payment method(s) used and bank account.

7. Unsuitable Conduct

7.1 You agree that you shall not participate in or be connected with any form of conduct that we deem to be unsuitable, unfair, improper, detrimental to other players, or otherwise contrary to the operation of the Service (Unsuitable Conduct). If you engage in Unsuitable Conduct, we may, in our sole discretion:

7.1.1 suspend or terminate your Account;

7.1.2 disqualify you from a game, bet, or other gambling transaction and/or the Service; and/or

7.1.3 refuse to award benefits or winnings and/or require the return of any winnings.

7.2 Unsuitable Conduct includes, but is not limited to:

7.2.1 any violation of these Terms;

7.2.2 falsifying personal information required to enter a game, transaction, or claim a prize;

7.2.3 engaging in any type of financial fraud to enter a game, transaction, or claim a prize, including the use of a stolen, cloned or otherwise unauthorised debit card as a source of funds;

7.2.4 use of automated bots or other automated methods of play;

7.2.5 using automated means to interact with the Service in any way, or to obtain, collect or access any information on the Service or any other player;

7.2.6 obtaining other players’ information or spamming other players;

7.2.7 using VPNs/proxies to hide your identity and location when logging onto your Account;

7.2.8 selling, transferring and/or acquiring accounts to/from other players;

7.2.9 transferring funds between player accounts;

7.2.10 colluding with any other individual(s) or engaging in any type of syndicate play;

7.2.11 any type of abuse on offers and/or promotions;

7.2.12 abusing, harassing, impersonating, intimidating or threatening other players;

7.2.13 posting or transmitting (or authorising or causing the posting or transmitting of) any content that is infringing, libellous, defamatory, abusive, offensive, obscene, pornographic or otherwise violates any law or right of any third party; or

7.2.14 otherwise abusing the Service in any way.

7.3 We will not be liable for any loss or damage which you may incur as a result of engaging in any Unsuitable Conduct, and any action we take in respect of the same will be at our sole discretion.

8. Verification and Money Laundering Checks

8.1 As part of the Account registration process, we will perform checks to verify your age and identity. We do this for three main reasons:

8.1.1 to confirm your identity;

8.1.2 to check you are old enough to gamble; and

8.1.3 to verify whether you have self-excluded from gambling.

8.2 In order to participate in paid-for aspects of the Service, you will be required to register a payment method and deposit funds to your Account. By agreeing to these Terms:

8.2.1 you warrant that you are the rightful owner of any payment method registered and of any money which you deposit in your Account at any time; and

8.2.2 you authorise us to undertake any such identification and other verification checks from time to time as we may require or as may be required by third parties.

8.3 When you register a payment method you should be aware that we are required to undertake appropriate checks to verify your age and identity within 72 hours of you making your first deposit with us. During this time you will be able to deposit funds into your Account and participate in games, but you will not be able to request a withdrawal or refund from your Account.

8.4 Where possible, we will attempt to verify your age and identity using the details you have provided against publicly available information, however where this is not possible you may be required to provide us with appropriate documentation to allow us to verify your age and identity

8.5 If we are unable to verify you successfully within 72 hours of you first depositing money into your Account, we are required to suspend your Account and withhold any funds until such time as we have been able to successfully verify your age and identity.

8.6 We may supply your information to authorised third party reference agencies to confirm your identity and payment details. You agree that we may process such information in connection with your Account.

8.7 It is an offence for any person who is under the age of 18 to participate in any paid-for aspects of Service. If we are unable to confirm that you are over 18 years of age then we may suspend your Account until such time as we are able to confirm your age. If you are subsequently, or at any time during the lifetime of the Account, proven to have been under 18 years of age when you participated in paid-for aspects of Service, then:

8.7.1 your Account will be terminated or suspended (at our absolute discretion);

8.7.2 all transactions made whilst you were underage will be made void, and all related funds deposited by you will be returned by the payment method used for the deposit of such funds, wherever practicable; and

8.7.3 any winnings which you have accrued will be forfeited by you (and may be deducted from any deposited returned under paragraph 8.7.2 above).

9. Deposits and Withdrawals

9.1 For players in Great Britain, we are required by our licence to inform players about what happens to monies which we hold on account for them, the extent to which such monies are protected in the event of insolvency, and the categorisation of such protection according to the British Gambling Commission’s customer funds rating system. Monies deposited by you to your Account will be held in a bank account which will be kept separate from our company funds. The monies in your Account are not protected in the event of insolvency. This meets the British Gambling Commission’s and the Malta Gaming Authority’s basic requirements for the segregation of customer funds.

9.2 As a player you can make deposits to your Account using a debit card, a wire transfer from your bank account, a paysafecard, Zimpler, or a transfer from your e-wallet account. Minimum deposits may apply and, where applicable, the relevant amount(s) will be shown on the Site at the time of deposit.

9.3 All deposits and withdrawals can be initiated from your Account ‘overview’ page on the Site.

9.4 You may request a withdrawal of funds from your Account at any time, provided that:

9.4.1 all payments made into your Account have been confirmed as cleared and there is no reason to suspect that we will be subject to any monies being charged-back, reversed or otherwise cancelled;

9.4.2 all verification checks referred to in paragraph 8 above have been completed to our satisfaction; and

9.4.3 there are no other conditions which may attach to or limit your ability to withdraw funds (e.g. any applicable promotion terms).

9.5 Your Account will be opened, held and settled in the currency agreed between us and you. All amounts displayed on the Site relating to wagers and winnings will be quoted with the symbol of the relevant currency. We calculate and settle all matters involving exchange rates in accordance with recognised financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.

9.6 In regards to internal transfers within your Account, we reserve the right to manually correct, without further notice to you, any transaction(s) that may be regarded as speculation in currency fluctuations.

9.7 You may only make deposits into your own Account, and only using a debit card issued or from a bank account or e-wallet account held in you own name. If a deposit is made into your Account from a bank account or card that does not belong to you, we reserve the right to confiscate all associated winnings.

9.8 Winnings will be credited to your Account. Withdrawals from your Account must be made to the payment account from which the deposits were made. Withdrawals can only be made to a debit card, bank account or e-wallet account held in your own name.

9.9 To avoid unnecessary delays in carrying out withdrawal requests, we are dependent on you providing us with complete and correct information and we will not be liable for any delays caused by your failure to provide us with complete and correct information.

9.10 We reserve the right to apply minimum withdrawal amounts for different payout methods as notified to you from time to time in the ‘Payout Information’ section on the Site. If you request a payout of an amount smaller than the minimum withdrawal amount, we reserve the right to charge a discretionary fee for the same depending on the payout method.

9.11 We reserve the right to limit the number of free payouts per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for payouts to bank accounts held with banks located outside the European Union countries.

9.12 We do not allow bets on credit. However, if a result is registered incorrectly and a customer’s Account is credited erroneously, we reserve the right to debit the Account accordingly. In the event the Account holds a negative balance after the corrected result, you will be required to repay the amount erroneously received.

9.13 In case winnings derive from a no deposit bonus/offer a minimum deposit of £30 is required before withdrawal processed.

9.14 Bethard reserves the right to apply processing fees for deposits and withdrawals for different payout methods as may be notified from time to time in the ‘Deposit and Withdrawal’ section in your Account.

9.15 In addition to any other rights we may have under these Terms, if we incur any charge-backs, reversals or other charges in respect of your Account, we reserve the right to charge you for the relevant amounts incurred. Monies deposited with us in your Account shall not attract interest.

9.16 Any claim regarding a transaction in conjunction with an Account must be made within 6 months of the date the relevant transaction, payment and/or settlement took place, or should have taken place. If a claim is not made within this timeframe, we reserve the right not to consider the claim.

9.17 We may, at any time, set off any positive balance on your Account against any amounts owed by you to us.

9.18 You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction (if applicable).

9.19 Deposits made with Paysafecard will not qualify for deposit offers.

10. Sportsbook General Rules

10.1 Each player determines their own stakes, with the exception of the restriction imposed by limits of winnings and possible stake limits. A precondition for the effective placement of a bet is that before the closing deadline for the acceptance of bets there must be sufficient balance in your Account to cover the stake. If your Account balance is insufficient and the shortfall is not remitted in due time meaning that the stake for your bet is only partly covered by your Account balance, the bet is deemed to be placed with a stake corresponding to the remaining balance on the Account.

10.2 A bet is accepted once we have confirmed it. A bet is confirmed when it appears in your Account. In some cases delays may occur between the time the bet is placed by you and the time it is accepted by us. In the event of a dispute over the time when a bet was placed, the time when the bet was accepted by us shall govern.

10.3 Bets placed and accepted in good time may not be revoked or changed. It is therefore your sole responsibility to ensure that all of the details of your bets are correct.

10.4 If a bet is declared invalid or void (e.g. where the betting event is cancelled), the relevant bet will be evaluated as ‘won’ with odds of 1.00. For individual (i.e. single) bets, this means that you will get the amount equal to your stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are also won.

10.5 If a bet is placed after the beginning of the betting event, the bet is invalid (this does not include live betting). The bet will be evaluated as ‘won’ using the odds 1.00. For live betting, bets which are received by us after the result of the respective bet has been determined are invalid and will be evaluated as ‘won’ using odds of 1.00.

10.6 The deadline for placing bets will in each case be determined by us in our discretion.

10.7 Bethard reserves the right to decline acceptance of any bet that is deemed to breach any term or rule forming part of our Terms & Conditions.

10.8 We assume no responsibility for typing, transmission and/or evaluation errors. In particular, we reserve the right to correct obvious errors – even after the event – with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. We accept no liability for the correctness, completeness or accuracy of the information services provided, for example live scores and result messages sent via e-mail. The stake is exclusively the amount confirmed and recorded by us. If an erroneous event/market is cancelled all bets are void and will be evaluated as ‘won’ with odds of 1.00.

10.9 In the case of bets with fixed odds, the gross winnings are calculated by multiplying the stake by the fixed odds. In the case of live bets, you will be able to accept any changes in odds during the bet placement process. Changes in odds are understood to be those which change between the pick being added to the bet slip and the bet being accepted by us. The actual odds are then displayed in the bet confirmation notification. If you do not receive a bet confirmation notification, the bet is still valid if it is displayed in the ‘My Betting History’ section of your Account, under ‘Sports’.

10.10 If you make several equal bets (also the combination of single and multi bets) whose total winnings exceed the winning limit, we are entitled to reduce the stake to the necessary extent in order to comply with the winning limits.

10.11 Unless otherwise stated – whether in the exceptions listed below, in the betting offer or in the special rules of each sport – the principle ‘all bets stand’ applies to all bets. Only in certain exceptional cases will the bet be declared void, including in the following cases:

10.11.1 the event/tournament is cancelled or declared void;

10.11.2 the event/tournament is interrupted and is restarted more than 36 hours after the original start date; and/or

10.11.3 in relation to head-to-head (H2H) bets: if one or more participants withdraw before they have started the event/tournament.

10.12 All bets that are determined (i.e. the outcome is already decided) are valid and will be settled accordingly regardless of subsequent abandonment of the event/tournament at any time.

10.13 We recognise only those results which have been achieved on the playing field or platform. Results amounting from disciplinary measures from a sports court or court of law are not considered. In case of violation of sports laws, we reserve the right to freeze the winnings and withhold payment.

10.14 Live bets are offered exclusively before and during an event on a dedicated live bets platform. The odds are continuously updated to reflect the current status of the game.

10.15 In order to avoid a bet not being accepted due to changes in odds, our system automatically updates the odds before slip confirmation and you should check the latest odds in the betting slip before the confirmation.

10.16 For live bets the results that are known immediately after the conclusion of a betting market will be the ones used to evaluate the winning outcome(s). Subsequent modifications (e.g. results decided by a jury after the game) do not influence settlement of the live bet on offer.

10.17 Live bets are settled on our own statistics which are based on the actual run of play. Unless otherwise stated, in live betting all bets on ‘non-runners’ will be void.

10.18 Full Sportsbook Terms and Conditions

11. Responsible Gambling

11.1 We are committed to providing the support you need to gamble responsibly. We offer you a range of options to help you to manage your play. These include:

11.1.1 deposit/entry limits;

11.1.2 time outs; and

11.1.3 self-exclusion.

11.2 Although we will use our reasonable endeavours to enforce our responsible gambling policy, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Service with the intention of deliberately avoiding the relevant measures in place.

Deposit Limit

11.3 You can set a deposit limit on your Account in any one day, 7 day or one month period. This limit cannot be increased without giving us twenty four hours’ notice of your wish to increase your limit. For details of how to set up a deposit limit please contact us at [support@bethard.com], or set up the limit through the Site at https://www.bethard.com/account/responsible-gaming. Any confirmed reductions to your deposit limit will have immediate effect.

Time Out

11.4 If you wish to take a break from playing, you can apply a ‘Time Out’ to your Account for one day, one week, one month, or such other period up to six weeks. When you set a Time Out we will close your Account for the specified period. To set a Time Out on your Account, please contact us at [support@bethard.com], or set up the Time Out through the Site at https://www.bethard.com/account/responsible-gaming. At the end of your Time Out period, your Account will automatically be reopened and you will be able to login to your Account.

Self-exclusion

11.5 We provide a self-exclusion facility which allows you to close your Account for a specified period of time (minimum six months). At your request, we will prevent you from using your Account for a specific period, as determined by you. By opting to self-exclude, we will close your Account, remove you from all active marketing communications and return any positive balance of funds to you. During the period of self-exclusion it will not be possible to reopen your Account for any reason. To request self-exclusion, please contact us at [support@bethard.com].

11.6 Should you opt to self-exclude, we strongly recommend that you seek exclusion from all other sites where you also play. GAMSTOP, the UK’s national online self-exclusion scheme, allows you to put controls in place to help restrict your online gambling activities. In order to exclude yourself from signing up or using gambling websites run by companies licensed in Great Britain (GB), we recommend that you register with GAMSTOP. Please visit http://www.gamstop.co.uk for more information.

We also recommend that, during any period of self-exclusion, you seek additional support and advice from a support organisation such as http://www.gamcare.org.uk.

11.7 Should you opt for self-exclusion, you will not be able to open an account with Bethard. We will always screen against the relevant national self-exclusion schemes and do our utmost to ensure that self-excluded players are not able to register or play on our Site. However, in the unlikely event that a player who has registered with GAMSTOP has succeeded in opening an account with Bethard using personal details/information different from those used to register with GAMSTOP, Bethard reserves the right to close any and/or all of the accounts pursuant to clause 6.5 and clause 16.2 of these present Terms & Conditions.

12. Indemnity

12.1 You hereby indemnify, defend and hold us harmless against any and all losses, liabilities, expenses, damages, costs (including reasonable outside attorneys’ fees and court costs) claims or actions of any kind arising or resulting from your use of any aspect of the Service, your violation of these Terms, your receipt, ownership, use or misuse of any prize or winnings, and any of your acts or omissions that implicate publicity rights, defamation or invasion of privacy. We reserve the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with us in the defence of such matter.

12.2 In addition to any other remedy available, if you breach any of the Terms we shall be entitled to recover from your Account any positive balance to the extent of any amount reasonably claimed against you pursuant to paragraph 12.1 above.

13. Warranty Disclaimers

13.1 You expressly understand and agree that your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

13.2 You acknowledge that we have no control over, and no duty to take any action regarding: which players gain access to or use the Service; what effects the Service may have on you; how you may interpret or use the Service; or what actions you may take as a result of having been exposed to the Service.

Limitation of Liability

14.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Maltese law.

14.2 You assume full responsibility for your use of the Service. Except as expressly set out in these Terms, we make no representations, warranties or guarantees of any kind in respect of the Service or any content available through the Service and all conditions, warranties and representations express or implied are hereby excluded to the full extent permitted by law.

14.3 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any of the following: loss of profits; loss of opportunity; damage to goodwill or reputation; business interruption; or any special, indirect, incidental, exemplary, economic, punitive or consequential loss or damages of any kind, in each case related to or arising from:

14.3.1 use of, or inability to use, the Service;

14.3.2 use of or reliance on any content displayed on or accessed via the Service;

14.3.3 any action taken in connection with an investigation by us or law enforcement authorities regarding your use of the Service;

14.3.4 any action taken in connection with copyright owners; or

14.3.5 any errors or omissions in the technical operation of the Service.

15. Intellectual Property

15.1 You acknowledge that the Service and all material published on the Service including but not limited to text, graphics, photos, logos, button icons, images, trade marks, audio and audio visual clips, databases, data compilations, data and software (together the Service Content) is owned and controlled by or licensed exclusively to us. You may not copy, adapt, display, communicate to the public or otherwise use any Service Content except as enabled and permitted by the Service from time to time.

15.2 You may print off one copy, and may download extracts, of any page(s) from the Service which you are authorised to access provided that such prints and downloads are for your personal and non-commercial use only.

16. Termination

16.1 If you wish to terminate (i.e. close) your Account, please contact our customer support team at support@bethard.com or via the Site’s live chat function.

16.2 We may, in our sole discretion, terminate your password, Account, or use of the Service without notice if you are in major material breach of these Terms, engage in any Unsuitable Conduct, or if we believe in our absolute discretion that your use of the Service is unsuitable in any other way.

16.3 Where we close your Account and terminate these Terms pursuant to paragraph 16.2 above, the balance of your Account will be non-refundable and will be deemed to be forfeited by you to the extent of any claim that we may have against you as at the date of such closure. For the avoidance of doubt, we will not credit any bonuses into your Account, nor will you be entitled to any contingent winnings, at any time after the date on which your Account has been closed (whether by us pursuant to these Terms, or by you).

17. Links

The Service may offer links to other websites from which third party services can be obtained and which we reasonably believe to be reputable sources of such services. However, you acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of such third party services, and we do not accept any responsibility for their content, safety, practices or privacy policies.

18 Computer Viruses

We will use reasonable endeavours to ensure that no part of the Service will contain or spread any viruses or other malicious code. However, we recommend that you ensure that computers used to access the Service run up-to-date anti-virus software as a precaution, and you are advised to virus-check any materials downloaded from the Site and regularly check for the presence of viruses and other malicious code. To the fullest extent permitted by law we exclude liability for damage or loss of any kind caused by viruses or other harmful components originating or contracted from the Service.

19 Complaints

19.1 Bethard is committed towards ensuring that each customer experience is a positive and fair one. However, should a customer have a complaint, he/she may contact Bethard in the following ways:

19.1.1 By sending an email to [support@bethard.com];

19.1.2 By contacting Customer Support through our Live Chat feature on site.

19.2 Bethard shall immediately inquire into any complaint made to it or to the Licensor by a registered player in respect of the operation of a game operated by Bethard; the conduct of an agent of Bethard in operations related to a game operated by Bethard; how a bet has been settled; any other aspect of the Service offered by Bethard.

19.3 Any claim regarding a transaction in conjunction with a Bethard Account shall be made to Bethard within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Bethard reserves the right, at its own discretion, not to consider the claim.

19.4 Any legal dispute regarding a transaction in conjunction with a Bethard Account that cannot be solved by the Bethard Rules, and in respect of which no equitable solution is reached with the Account Holder, shall be settled in accordance with the Laws of Malta.

19.5 Whereupon a dispute should occur between Bethard and the Account Holder, Bethard will make accessible to the member a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if Bethard so wishes or agrees.

19.6 In order for a complaint to be dealt with in the swiftest and most efficient manner possible, the complaint must contain clear and unequivocal information about the complainant’s identity, and shall provide all the relevant details and facts that gave rise to the complaint.

19.7 Bethard does not tolerate aggressive, abusive, derogatory, threatening, vulgar, sexually explicit or offensive behavior and/or statements. In the event that a customer behaves in such a manner, Bethard will have the right to stop all communications with the customer concerned, and may suspend or close the customer account if it deems appropriate. Should it deem fit, Bethard may also escalate the matter to the relevant regulatory authorities and/or enforcement agencies.

19.8 Bethard will use all reasonable endeavors to ensure the matter is resolved as promptly as possible and to ensure that, whenever possible, an amicable settlement is reached.

19.9 We aim to provide you with a substantive response to your complaint as soon as practically possible and will seek to resolve your complaint within twenty-one (21) days from the date we receive the complaint.

19.10 If we are unable to settle the dispute, GB customers may refer the complaint, together with all relevant facts, to the appointed Alternative Dispute Resolution (ADR): Alternative Dispute Resolution (ADR) Group in any of the following ways:

19.10. 1 Email: consumer-dispute@adrgroup.co.uk

19.10.2 Online Dispute Form: http://www.consumer-dispute.co.uk/

19.10.3 Customers may also write to ADR Group at the following address: ADR Group, The Dounsells, Mores Lane, Brentwood, Essex CM14 5RZ, United Kingdom

19.10.4 For more information regarding ADR Group’s Complaints Procedure, please check out their official website.

20. Miscellaneous

20.1 These Terms (and any additional terms, rules and conditions of participation in particular games that we may post on the Site) constitute the entire agreement between you and us with respect to the Service and supersede any prior agreements, oral or written, between you and us. In the event of a conflict between these Terms and the additional terms, rules and conditions of participation in particular games, the latter will prevail over these Terms to the extent of such conflict.

20.2 If any provision or part of a provision of these Terms is held to be illegal, invalid, unenforceable or against public policy pursuant to a final adjudication by a court of competent jurisdiction, such provision will be deemed severed from these Terms and the remainder of these Terms will remain in full force and effect.

20.3 To the extent of its applicability, no provision of these Terms shall be enforceable solely by virtue of the [Contracts (Rights of Third Parties) Act 1999] by any person who is not a party to these Terms.

20.4 These Terms are governed by [Maltese] law and the courts of [Malta] shall have non-exclusive jurisdiction over any disputes arising in respect of or in relation to these Terms and your use of the Service.

Welcome and General Bonus Policy

TERMS AND CONDITIONS

WELCOME BONUS

Welcome Bonus – Up to £50

WELCOME BONUS GENERAL TERMS & CONDITIONS

Wagering Requirements of Welcome Bonus: Please note the bonus is wager free and can be withdrawn instantly.

Wager will result in forfeiting of the Welcome Bonus and eventual winnings.

GENERAL TERMS & CONDITIONS